Question 1

I’m worried about a parent who has or may have dementia. Can you help?

Accepted Answer

EnlivenPlus can certainly help. We offer post-diagnosis and assessment services as well as ongoing support services. To arrange a free consultation, email enlivenplus@psn.org.nz.

Question 2

What services does EnlivenPlus offer?

Accepted Answer

EnlivenPlus have a range of dementia services available on either a monthly subscription fee or as a one-off package cost. The packages include Post-Diagnosis and Assessment, Wrap-around Support, Respite Care and Flourishing with Dementia.

Question 3

How much do EnlivenPlus dementia services cost? Are they free?

Accepted Answer

To deliver the highest levels of quality care and support, our services are fee-based. As a not-for-profit organisation our fee structure is designed to enable the delivery and growth of our dementia services.

Question 4

Who is EnlivenPlus best suited to?

Accepted Answer

EnlivenPlus services are best suited to people with mild to moderate dementia, and our aim is to support independence in the home for as long as possible. If a client moves to a care village (independent living), we will continue to offer support in the same way as if the person was in their own home.

Question 5

Why do you want to keep people living at home for longer?

Accepted Answer

Most people wish is to stay at home for as long as possible, so our aim is to support the improved quality of life that comes with living at home. There is no doubt most people living with dementia would prefer staying in a familiar environment surrounded by people they know, love, and trust. However, if they need to be admitted to an aged residential care facility, we will help manage the transition for as long as required.

Question 6

Is EnlivenPlus support provided in my home?

Accepted Answer

Most of our dementia services are delivered in your home. For example, cognitive reablement activities are undertaken at your own home where you feel comfortable - in familiar surroundings where the levels of interruptions and noise can be controlled. However, we advise taking up external activities to get fresh air and to keep your muscles moving.

Question 7

Do you offer respite care?

Accepted Answer

Yes, we offer short-term in-home respite that provides a carer or family member with the opportunity to take time out while the person with dementia is in the safe, trusted hands of an EnlivenPlus Living Well Support Worker. With the support of our staff, the person living with dementia will engage in meaningful and fulfilling activities.

Question 8

How do I ensure my information is kept private?

Accepted Answer

We will ask you who you wish to share your information with, and if there are any caveats. There are likely to be four levels of information sharing of which you can agree to all, none or some. They are: immediate carers, close family, medical, other associates and organisations.

Question 9

Do I have to keep on doing assessments?

Accepted Answer

With your permission we will gather information from other services that have already undertaken an assessment with you so that you don’t have to repeat yourself. We’ll also support you to write a brief one-page summary of your individual needs. By providing consistent input, our aim is to keep assessments to an absolute minimum.

Question 10

How am I matched with my care team?

Accepted Answer

Your local Specialist Care Manager will meet with you to discuss your individual goals and needs. We will then help you to select a member of our Living Well Support Workers team who you’ll be able to relate to and feel comfortable with.

Question 11

What if I don’t get on with my EnlivenPlus Living Well Support Worker?

Accepted Answer

Our EnlivenPlus services are relationship-based, so it is important that you get on with your EnlivenPlus Living Well Support Worker and enjoy their company. If for any reason you find that you don’t get on, you can request a new person.

Question 12

Can I contact my Specialist Care Manager at any time?

Accepted Answer

Your Specialist Care Manager is your central point of contact ad they are available between 8.00am - 4:30pm, Monday to Friday.

Question 13

What if I need further time with my care team?

Accepted Answer

Please discuss with your Specialist Care Manager to provide us with notice so we can allocate the time and resource for you. Any additional fees will be invoiced separately.

Question 14

Is my information being shared with external agencies?

Accepted Answer

No information will be shared with outside agencies without your permission, which will be sought in writing.

Question 15

What is Kitcal?

Accepted Answer

Kitcal is a simplified electronic tablet device that helps you stay connected with family and friends - with features including voice and video calls, text messages, photo sharing and appointment reminders. We’ll guide you through how to set-up and use the device, and a 4G Wi-Fi connection is included in subscription costs.

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